Reading your list
Your list shows three states, and the difference between the second and the third is the one that matters on pageant day.
The three states
- Invited — you have her email, she has been sent an invitation, she has not signed up. She will not receive anything on her phone. She can still be reached by email.
- Signed up — she has an account and can read everything in the app, but alerts are not working on her phone yet. She will not get your room change. This state is the dangerous one because she looks connected and is not.
- Set up for alerts — a real alert reached her phone and she confirmed she saw it. This is the only state that means what you want it to mean.
Why 'signed up' is the state to chase
An invited girl obviously has not started. A girl set up for alerts is done. The middle group is the one that quietly costs you.
It is mostly iPhone users who opened the link in Safari and never added it to their Home Screen. Everything worked; nothing will arrive.
The number to watch is how many of your girls are in the third state. A working target is around 60% by pageant day, and you chase the rest by phone — you have their numbers.
The unreachable flag is different
Separately, some girls are marked unreachable. That means every phone on her account has stopped responding — usually the app was deleted, or the account was abandoned.
This never changes your read counts. Its only job is telling you which unread names are worth a phone call. "Has not looked yet" and "deleted the app in March" are very different situations, and only one of them is worth your time at 9am on pageant day.
The circle count
Each girl shows how many people are attached to her — herself, a guardian, sometimes both parents — and how many of those have alerts working.
This is how you read "her mother is set up, she is not" at a glance. For a young child that is the normal and correct state: the mother holds the account and there is no child login at all.
Working the list
- Invited and gone quiet — reminders go automatically. Bounced addresses come back to you to correct.
- Signed up but not set up — this is your phone-call list, and the fix is thirty seconds long.
- Unreachable — she is not coming back. Leave her on the list for next season's marketing; she costs nothing to keep.
Questions directors ask
Why did a contestant move backwards on my list?
Because her alerts stopped working — a new phone, a restore from backup, or notifications switched off in Settings. The list shows what is true today rather than what was true when she signed up, which is the only version that is useful on pageant day.
What percentage of contestants should be set up for alerts?
Around 60% by pageant day is a realistic working target, and directors who run a prize draw for set-up contestants beat it. The remainder you reach by phone or by email.
Last updated 2026-08-23.